DESCRIPTION & DETAILS
Comfort zone. A warm and cozy cashmere sweater (one of our faves, in fact) with an easy cocoon shape and relaxed mock neck for living in all season long.
| Size | XS, S, M, L, XL, XXL |
|---|---|
| Color | Black, Cream, Medium Heather Grey |
Shipping Area:
Only ships within the United States.
Order Processing Time:
1–2 business days (Mon–Sat).
No processing on U.S. federal holidays.
Transit Time:
3–6 business days after processing.
Delivery time may vary.
Carriers Used:
USPS, UPS, and FedEx.
Shipping Fee:
Free shipping on all U.S. orders.
No hidden fees.
Address Accuracy:
Customers must provide correct shipping info.
Company not liable for delivery issues due to errors.
Lost/Missing Packages:
Once marked as "delivered," the package is considered complete.
If tracking shows in transit for over 15 business days, contact support for investigation or refund/replacement.
Order Tracking:
A confirmation email with tracking info is sent once the order ships.
Support Contact:
📧 support@sunnykisstee.com
🕒 Response within 12–24 hours
Return Window:
Within 30 days of receiving your order.
Eligibility:
Items must be unworn, unused, with tags and original packaging, and include proof of purchase.
How to Start a Return:
Email support@sunnykisstee.com with:
Order number & full name
Proof of purchase
Reason for return
Photo/video of damaged/defective item (if applicable)
Return Shipping:
Customer pays for return shipping (unless item is wrong or defective)
Shipping costs are non-refundable
Refunds:
Issued to the original payment method within 7 business days after approval
May take 3–5 more days to appear on your statement
Exchanges:
Only for damaged, defective, or incorrect items/sizes. Contact support to arrange.
Support Contact:
📧 support@sunnykisstee.com
