Returns + Exchanges

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Exchanges

We accept exchanges within 30 days of delivery. Whether you received a damaged or incorrect product, or you simply want a different item, we’re here to assist. If you need to exchange an item, please contact us at support@sunnykisstee.com to start the process.

Eligibility for Returns:

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase (your order information).

Return

You have 30 days from the date you receive your order to initiate a return.

How to Initiate a Return:

To start a return, please contact us at support@sunnykisstee.com Please include the following information in your return request:

• Your order number and full name
• Proof of purchase (a screenshot of your order information)
• Reasons for return
• To make the process as smooth as possible, please attach a video or photo of the product that is defective or damaged.

Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

After Your Return Request

Once we receive your return request, our team will review it. We’ll send you an email to let you know if your return has been approved or not approved.

• If Approved: We will provide you with a return shipping label and instructions on how and where to send your package.
• If Not Approved: We will send you an email explaining the reason. Common reasons for denial include items that show signs of wear, are past the 30-day window, or do not have the original tags or packaging.

Return Shipping:

We will be responsible for paying for shipping costs for returning item, you don’t have to pay the return shipping fee.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that it may take an additional 3-5 days for the credit to appear in your account, depending on your bank or credit card company.

Damaged and Wrong Products or Issues:

Please inspect your order upon reception and contact us within 30 days if the item is defective, damaged, or if you receive the wrong thing so that we can evaluate the issue and make it right.

Contact us

If you have any questions about our return and exchange policy, please contact us at support@sunnykisstee.com.